Warranty and Service Policies

Our "No Hassle" Guarantee

The suppliers and manufacturers that we represent are the very best in the business. The brands that we carry are ones that you, our customers, have asked for. As such, all of the products that we carry are of the highest quality.

In the case that you receive a product from us that does not perform as described in our catalog, please call us. We will happily and quickly exchange the product or refund your purchase, providing that it is returned within 30 days of shipment and in its original packaging (subject to our Q.A. inspection).


General Merchandise Warranty

Except when otherwise stated, the only warranties applying to materials sold are those, if any, specifically provided by the manufacturer to be honored by the manufacturer. Items indicated to have a "Lifetime Warranty" are subject to manufacturer's warranty terms. As sellers, we make no warranties, expressed or implied, of performance, merchantability, workmanship, quality, durability, suitability, or non-infringement including those instances where changes, alterations, or modifications are made in materials at the request or instruction of the purchaser.

Our obligation is limited only to the repair or replacement of defective parts or, at our sole option, to refund the purchase price. This warranty is exclusive and in lieu of any and all other warranties, whether written or oral, expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. In no event shall we be liable for any incidental, special, indirect, punitive, lost profits or consequential damages of any nature.

A full refund will be given for any defective item returned to us and received by us within 30 days of the date of shipment in its original packaging (subject to our Q.A. inspection).

Return Merchandize Authorization (RMA) or Service Authorization Number (SAN): Visit the RMA Request Form page and fill out the form to receive authorization to return a product for service or refund. Alternatively, for Rennsteig eForce tools, customers can purchase the service directly from our website and mail us the tool. See the eForce Service Information page for more information.


Machinery Warranty

Motorized machinery purchased directly from FiberFin shall be free from defects in material and workmanship for a period of one (1) year from date of shipment for mechanical components, and ninety (90) days from date of shipment for electrical/electronic components. Parts found to be defective in material and workmanship by FiberFin during the warranty period shall be replaced or repaired at FiberFin's sole option. Any components on motorized machinery found by FiberFin to be modified, altered, misused, abused or neglected will void the FiberFin warranty.

This warranty is exclusive and in lieu of any and all other warranties whether written or oral, expressed or implied, including but not limited to any warranty of merchantability and any warranty of fitness for a particular purpose and any warranty of non-infringement. Parts not covered by this warranty are parts subject to normal wear or consumable parts such as (but not limited to) belts, filters, greases and lubricants, batteries, lamps, and blades. Warranties are subject to FiberFin's discretion outside of the U.S.

Rennsteig Services

FiberFin is proud to be your official North American Rennsteig service provider. FiberFin will carry out warranty and maintenance for Rennsteig crimping tools, including the battery-powered eForce® Tool. FiberFin offers the same 2-year (from date of purchase) warranty period offered by Rennsteig for eForce tools. See the Rennsteig warranty information page and the FiberFin eForce Service Information page for more information.

For 30 years, Rennsteig has been manufacturing tools to the highest standards, designing them for maximum performance, ease of use, and long service lives. In addition to their standard product line, they offer custom designed tooling for OEMs. They have the knowledge, skill, and capacity to meet any customer specifications. Rennsteig is an ISO 9001:2008 certified company.